Reservations, bookings and attendance of our courses are subject to the following OpenFOAM Training Terms and Conditions.
Reserving a Place
To reserve a place on a training course, go to the OpenFOAM Training Schedule page. Once you have submitted your form you will be sent an automated email confirming your reservation has been sent. This email does not confirm that you are registered to attend the training. The details you send will include whether the course fee will be paid personally or by a company or organisation. We need this information because it can affect whether taxes are applied.
You will be sent an email confirming registration once payment has been received or unless otherwise agreed. If you have not received an email confirmation, but you think there has been an error, let us know. Otherwise without confirmation, you will be refused to entry to the training.
Cancellation, Reschedule and No-show Policy
If wish to cancel or reschedule, we must receive your request no later than ten (10) working days before the class begins. If a cancellation or reschedule request is received between five (5) and ten (10) working days before the class begins, a penalty of 50% of the course fee will be applied. If a cancellation or reschedule request is received less than five (5) working days before the class begins, a penalty of 100% of the course fee will be applied. Course no-shows are penalized at 100% course fee. Participant substitutions may be made at any time before a class begins, however we ask that you please contact our team as early as possible to process the changes. Courses may be cancelled. If a class is cancelled, the student will be notified and the tuition will be reapplied or credited.
Discount for Multiple Courses
When a person attends more than once training course at the same location in the same week, a discount of 20% is applied to the fee for the second course. No discounts are available when a person attends only one course.
Discounts are available for groups of people from one organisation attending the same training courses. Please contact us for further details.
Payment for training must be received no later than 3 weeks prior to the training commencing, unless otherwise agreed. A registration confirmation will not be issued without prior payment.
We offer different payment options which you need to select when you reserve your place to help us with our billing. If you later need to change the method for payment, please contact our team to update your reservation details.
We accept the following forms of payment:
- Bank transfer to our UK bank account
- Debit Card – UK (Visa Debit, Mastercard and Maestro)
- Debit Card outside UK + transaction fee of 1.75%
- Credit Card (Visa, Mastercard and JCB) + transaction fee of 1.75%
- Cheque: companies only
Note: Transaction fees offset some costs charged by credit card companies, including fees for currency exchange.
Payment by credit card
Once your booking has been processed, you will be sent a secure payment link to complete your payment online. Payments are processed by our merchant bank. We do not store any card information. Once your payment has been submitted you will be sent an automated email confirming the payment has been successful.
Declined card payments
Some card companies may require further information to approve the payment online. If your payment has been declined, we recommend contacting your card issuer. If you experience any technical or other issues with processing your card payment online, please contact our team.